Terms & Conditions

Terms and Conditions – Traveline.info & Traveline App

Please read these terms and conditions carefully before using this website/App. 

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of any of our  website or App www.Traveline.info (the Site) whether as a guest or a registered user. Use of our Site/App includes accessing, browsing, or registering to use our Site/App.

Please read these terms of use carefully before you start to use our Site/App, as these will apply to your use of our Site/App. We recommend that you print a copy of this for future reference.

By using our Site/App, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our Site/App.

Legal identity

Traveline Information Ltd. 22 Greencoat Place, London, SW1P 1PR. Registered in England with Company number 03826797

This Site/App is owned and operated by Traveline Information Ltd.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our Site/App:

• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
• Our Cookie Policy, which sets out information about the cookies on our Site/App.

Changes to these terms

We may revise these terms of use (and any of the other Applicable Terms listed above) at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Prohibited uses

You may only use the Site/App for lawful purposes. You may not use our Site/App:

• In any way that breaches any applicable local, national or international law or regulation.
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to our Site/App, the server on which our Site/App is stored or any server, computer or database connected to our Site/App. You must not attack our Site/App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
• To bully, insult, intimidate or humiliate any person.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

You must not illegally transmit, distribute or store any material or violate any applicable regulation. This includes, without limitation, material which is protected by copyright, trademark, trade secret or intellectual property right which you use without permission. Further details are set out in the section headed Intellectual Property Rights below.

You must not access without authority, interfere with, damage or disrupt, any part of our Site/App; any equipment or network on which our Site/App is stored, any software used in the provision of our Site/App, or any equipment or network or software owned or used by any third party.

You may not circumvent or attempt to circumvent Traveline Information Ltd. security (referred to as 'cracking' or 'hacking').

In the interests of all our users, Traveline Information Ltd. will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network.

Accessing our Site/App

Our Site/App is made available free of charge.

We do not guarantee that our Site/App, or any content on it, will be free from errors or omissions.

We do not guarantee that our Site/App, or any content on it, will always be available or be uninterrupted. Access to our Site/App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site/App without notice. We will not be liable to you if for any reason our Site/App is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site/App.

You are also responsible for ensuring that all persons who access our Site/App through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our Site/App is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site/App is appropriate or available in other locations. We may limit the availability of our Site/App at any time and the rail services referred to on our Site/App are geographically limited. If you choose to access our Site/App from outside the United Kingdom, you do so at your own risk.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site/App, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site/App for your personal use and you may draw the attention of others within your organisation to content posted on our Site/App.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site/App must always be acknowledged.

You must not use any part of the content on our Site/App for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site/App in breach of these terms of use, your right to use our Site/App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Linking to our Site/App

You may link to our Site/App, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not scrape data from this Site/App for any reason.

You must not establish a link to our Site/App in any website or app that is not owned by you.

You must not frame, mirror, or embed any part of this Site/App within another website or app or digital platform without the prior written consent of Traveline Information Ltd. This restriction does not apply where a separate written agreement has been entered into with Traveline Information Ltd. specifically authorising the use of the Traveline Journey Planning widget or other approved Site/App elements on third-party Site/Apps.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our Site/App other than that set out above, please contact Customer Services.

Third party links and resources in our Site/App

Where our Site/App contains links to other websites or apps and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those websites, apps or resources.

Trademarks

Traveline is the UK registered trademark of Traveline Information Ltd. and it may not be reproduced or used without the express written permission of Traveline Information Ltd.

Advertisements

The Site/App may contain material, including advertising and sponsorship, which originates from third parties. Such material is provided for your convenience only, and we do not control or endorse any third-party websites, products, or services. Traveline Information Ltd. excludes, to the extent permitted by law, all liability for any illegality arising from or error, omission or inaccuracy of such material or failure to comply with any relevant law or regulation. It is the responsibility of such third parties to ensure that such material complies with all relevant laws and regulations. However, if you become aware of any unlawful material on our website, please contact us, and we will review it promptly.

We are not responsible for viruses

We do not guarantee that our Site/App will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Site/App. You should use your own virus protection software.

Do not rely on information on this Site

The content on our Site/App is provided for general information only. It is not intended to amount to advice on which you should rely. 

Although we make reasonable efforts to update the information on our Site/App, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site/App is accurate, complete or up to date.

Limitation of our Liability Whether you are a consumer or business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our Site/App or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our Site/App; or
• use of or reliance on any content displayed on our Site/App.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• We only provide our Site/App for domestic and private use. You agree not to use our Site/App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• To the extent permitted by law , we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

Unauthorised access by third parties

It is possible that third parties such as 'hackers' or 'crackers' may access the Site/App and alter its contents. Traveline Information Ltd. will not be liable for any damages or loss arising out of or in connection with such unauthorised access. Traveline Information Ltd. excludes all liability in respect of any unauthorised access to the fullest extent permitted by law.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by calling 01766 800 871.

Privacy

We take the issue of data protection very seriously. We may collect information about you while you browse the Site/App. We will only use your personal information as set out in our Privacy Policy.

If a court finds part of these terms illegal, the rest will continue in force 

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing these terms, we can still enforce them later

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

General

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

These Terms cannot be varied except in writing by Traveline Information Ltd. Nothing said by any employee or agent of Traveline Information Ltd.will be capable of varying these Terms.

The parties do not intend any of these clauses to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.