Terms of Service and Privacy Policy

Calls, texts and email correspondence with Traveline, using the publicised telephone numbers and feedback addresses, may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Traveline, or its contractors, may contact you on the telephone number or email address that you provide for the purpose of monitoring the quality of service provided or to provide details of major changes to the service. Traveline will not release your contact details to third parties without your consent.

Public Transport timetables can change at short notice. The Traveline information is updated from the most recent information available to it. You are advised to recheck the information closer to the time of travel, particularly if you are enquiring for information more than 14 days in advance.

Privacy Policy

Your privacy matters to us and so we want to explain how we are careful with the information you provide about yourself, your location and your journeys. Traveline, or its contractors, may contact you on the telephone number, text number or email address that you provide for the purpose of monitoring the quality of service provided or to provide details of major changes to the service. Traveline will only release your contact details to third parties if you have given your consent.

Use of cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

You are always able to prevent cookies from being installed on your computer by adjusting your browser settings. For more information about cookies and how to disable them, you should consult the help section of your browser.

When you tick the box to provide your consent to use cookies then we will use a cookie to remember this and unless you use another browser or clear your cookies, we will not ask you again for 6 months.

Traveline websites keep a log of all enquiries which may include information about the places and times being requested, the IP address and information about the device that you are using. This provides valuable information to improve public transport and the Traveline service. Traveline will only use this information for research and any results published will be anonymised.

Image Attribution

Background images on the desktop website are licensed as follows. If you think we have added the wrong attribution or that we are using an image without permission, please contact us so that we can rectify the issue.

v5-1.jpg (Saint Michael’s Mount), photographed by Fuzzypiggy from Wikimedia Commons https://creativecommons.org/licenses/by-sa/3.0
v5-2.jpg (Sunrays through trees), photographer unknown, https://creativecommons.org/publicdomain/zero/1.0/
v5-3.jpg (Angel of the North), photographed by David Wilson Clarke via Wikimedia Commons https://creativecommons.org/licenses/by/2.5
v5-4.jpg (Seafront), photographer unknown, https://creativecommons.org/publicdomain/zero/1.0/
v5-5.jpg (Mermaid Street), photographed by Michael Coppins from Wikimedia Commons https://creativecommons.org/licenses/by-sa/4.0
v5-6.jpg (Cumbrian road), photographed by Diliff from Wikimedia Commons (https://creativecommons.org/licenses/by-sa/3.0)
v5-7.jpg (Fire spinning), photographer unknown, https://creativecommons.org/publicdomain/zero/1.0/
v5-8.jpg (Cool camping), photographer unknown, https://creativecommons.org/publicdomain/zero/1.0/
v5-9.jpg (Cumbrian lakes), photographed by J McSporran from Wikimedia Commons https://creativecommons.org/licenses/by/2.0/
v5-10.jpg (Houses of Parliament), photographed by Maurice from Zoetermeer from Wikimedia Commons https://creativecommons.org/licenses/by/2.0
v5-11.jpg (Stonehenge), photographer unknown, https://creativecommons.org/publicdomain/zero/1.0/
v5-12.jpg (Barmouth Bridge), photographed by Hefin Owen from Wikimedia Commons https://creativecommons.org/licenses/by/2.0
v5-13.jpg (Caernarfon Castle), photographer unknown, https://creativecommons.org/publicdomain/zero/1.0/
v5-14.jpg (Falmouth), photographed by Edwinski at the English language Wikipedia from Wikimedia Commons (https://creativecommons.org/licenses/by-sa/3.0)
v5-15.jpg (Purple beach), photographer unknown, https://creativecommons.org/publicdomain/zero/1.0/
v5-16.jpg (Tay Bridge), photographed by Macieklew from Wikimedia Commons (https://creativecommons.org/licenses/by-sa/3.0)
v5-17.jpg (Menai Bridge), photographer unknown https://creativecommons.org/publicdomain/zero/1.0/
v5-18.jpg (Severn Second Crossing), photographed by Jongleur 100 from Wikimedia Commons public domain

Need some help?

If you have any questions about the privacy of your data when using Traveline, please contact us.