Frequently Asked Questions
Who do I speak to about problems with a bus service?
For issues such as a bus running late, not arriving, or passing your stop, please contact the bus operator directly, as they manage the services.
If you have feedback about a specific bus, ferry, tram or rail company, please contact them directly. You can find the name of the operator within the journey plan or timetable search results.
Who handles lost property?
Please contact the bus operator or your local bus station for any lost items.
Where can I find bus fares and ticketing information?
For any fare or ticket enquiries, please speak to the operator of the service.
Who do I contact about a train ticket refund or booking issue?
Traveline doesn’t sell tickets. Refunds and booking problems must be handled by the retailer you purchased your ticket from. If you’re looking for Trainline, you can reach them here:
https://www.thetrainline.com/en/help/
Where can I use my Concessionary Bus Pass?
We don’t issue passes or travel cards. Concessionary Bus Passes are issued by your local council and they should be able to help you with any queries or replacements.
There’s an issue with my bus shelter or information at my stop.
We are not responsible for on-street infrastructure such as stops and shelters. You will need to contact the Local Authority who is responsible for public transport in the area you are travelling.
How up to date is this site?
We update our site three times a week with new data about routes and times received from transport operators via our Traveline regional organisations, Traveline Cymru and Traveline Scotland.
There was a problem with my journey plan, who should I contact?
If there was a problem with the times or journey options that we gave you, please tell us using our contact page.
How do I find out about disruptions?
Disruptions relevant to your journey will show on your stop departure board or on your service timetable. Please click these disruptions buttons to see how your services may be affected. Please note, we’re only able to display disruptions where they have been shared by the local authority so we cannot guarantee there are no disruptions where none appear on our site.
How can I plan a journey?
You can make a point to point journey plan from our homepage. You can find full details on the How to use our site page
You can also plan your journey with the help of our telephone service by calling 0871 200 22 33. It costs 12 pence per minute from landlines and mobiles; this helps to cover the cost of providing this service. Your phone company may add its own access charge.
The English and Welsh Traveline call centre opening hours are 07:00 to 20:00 every day and in Scotland they are 24/7
How do I look up bus timetables?
You can find a bus, tram or ferry timetable using the search on our homepage. You can find full details on the How to use our site page
Where can I find live bus times?
You can find the next departures from your chosen stop using the search on our homepage. You can find full details on the How to use our site page
How do I register an account and what does it do?
Select ‘My Account’ from the top menu. You can then create a login. Having an account will allow you to save your favourite stops, journeys and timetables, making them easily accessible straight from your account. You will also be able to view disruptions for services you have selected as a favourite. If you also download our app and log in with the same account, your favourites will be available to view there too.
How do I save my favourite journeys, timetables and bus stops?
Once you have found a journey, timetable or bus stop, you should be able to click the star icon to add it to your favourites.