Terms of Service and Privacy Policy

Calls, texts and email correspondence with Traveline, using the publicised telephone numbers and feedback addresses, may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Traveline, or its contractors, may contact you on the telephone number or email address that you provide for the purpose of monitoring the quality of service provided or to provide details of major changes to the service. Traveline will not release your contact details to third parties without your consent.

Public Transport timetables can change at short notice. The Traveline information is updated from the most recent information available to it. You are advised to recheck the information closer to the time of travel, particularly if you are enquiring for information more than 14 days in advance.

Privacy Policy

Your privacy matters to us and so we want to explain how we are careful with the information you provide about yourself, your location and your journeys.
Traveline, or its contractors, may contact you on the telephone number, text number or email address that you provide for the purpose of monitoring the quality of service provided or to provide details of major changes to the service. Traveline will only release your contact details to third parties if you have given your consent.

Use of cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

You are always able to prevent cookies from being installed on your computer by adjusting your browser settings. For more information about cookies and how to disable them, you should consult the help section of your browser.

When you tick the box to provide your consent to use cookies then we will use a cookie to remember this and unless you use another browser or clear your cookies, we will not ask you again for 6 months.

Traveline websites keep a log of all enquiries which may include information about the places and times being requested, the IP address and information about the device that you are using. This provides valuable information to improve public transport and the Traveline service. Traveline will only use this information for research and any results published will be anonymised.

Need some help?

If you have any questions about the privacy of your data when using Traveline, please contact us.